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Support

Let’s get you unstuck.

Send the private diagnostic ZIP created by Kapwinder, or start with the quick answers below.

Send a diagnostic bundle

In Kapwinder, open Support and choose Create Support ZIP. You can inspect that ZIP before selecting it here.

Bundles are private and should be deleted after the issue is resolved, subject to any records we must retain for security or legal reasons.

Installation trouble

Download the DMG again, open it, and drag Kapwinder into Applications. Kapwinder requires macOS 13 or newer.

Open download instructions →

License key missing

Search the purchase inbox for your Lemon Squeezy receipt. Never include the full key in a support bundle or message.

Open Lemon Squeezy My Orders →

Mac replaced or erased

Sign in with your purchase email and reset the old Mac, then activate the replacement without waiting for support.

Manage activations →

Email support

If the upload itself is broken, email a description and your macOS version. Never send a password or private server credential.

kris@kaperi.com →